A call centre or call center is a centralised office used
for receiving or transmitting a large volume of requests by telephone. An
inbound call centre is operated by a company to administer incoming product
support or information enquiries from consumers. Outbound call centres are
operated for telemarketing, solicitation of charitable or political donations,
debt collection and market research. A contact centre is a location for
centralised handling of individual communications, including letters, faxes,
live support software, social media, instant message, and e-mail.
